Frequently Asked Questions
Everything you need to know about booking your World Cup tickets
Are these tickets authentic?
Yes, all tickets are guaranteed authentic and will be delivered directly from FIFA or our authorized partners. We stand behind every ticket we sell.
When will I receive my tickets?
Tickets are typically delivered 2-4 weeks before the match date via email or mobile app. You will receive detailed delivery information upon completing your purchase.
What is your refund policy?
Refunds are available up to 60 days before the match date, minus a 10% processing fee. Match cancellations by FIFA will result in full refunds. See our Refund Policy page for full details.
Are the seat categories guaranteed?
Yes, your selected seat category (VIP, Premium, Standard, or Fan Zone) is guaranteed. However, exact seat locations within that category are assigned by the stadium and may vary.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and cryptocurrency payments (Bitcoin, Ethereum, and more). All payments are processed securely through our encrypted payment gateways.
Can I change the name on my ticket?
Name changes are subject to FIFA regulations and may incur a $50 administrative fee. Please contact our support team at least 30 days before the match for assistance.
Do I need a visa to attend matches?
Visa requirements vary by country. Please check with the embassy of the host country (USA, Canada, or Mexico) for specific entry requirements based on your nationality.
What happens if a match is rescheduled?
If FIFA reschedules a match, your tickets will automatically be valid for the new date. If you cannot attend the rescheduled match, you may be eligible for a refund.
How do ticket bundles work?
Ticket bundles offer discounts when you purchase multiple tickets. The more tickets you buy, the more you save: Basic (3 tickets, 10% off), Premium (5 tickets, 20% off), or VIP (10 tickets, 30% off).
Is customer support available 24/7?
Yes, our dedicated support team is available 24 hours a day, 7 days a week via email and live chat to assist with any questions or concerns.